Cancellations, fees & refunds

Home Smart Fix is operated by HOME SMART FIX LTD · Company number 17532419 · updated 26 October 2026

Registered office: 19a Hook Road, Chessington, United Kingdom, KT9 1DR. View Companies House record.

Current position

Live connection fees and job payments are disabled. Preview checkout is for testing only. A payment reservation is not a completed purchase; cancelled or expired reservations do not grant a connection.

Proposed introduction-fee rules

The exact fee will be shown before purchase. An introduction does not guarantee a job. Report suspected duplicate charges, fraudulent or invalid enquiries and technical failures through Help & account requests, including the enquiry reference. Reports are reviewed; submitting a report does not itself issue a refund.

Test refunds

The preview allows a settled test connection to be refunded. Messaging and professional collaboration are locked after a refund or dispute. These are test balances, not real refunds to a bank account.

Cancelling trade work

Discuss changes or cancellation with the appointed tradesperson and keep the agreement in the project record. The work contract and any deposit or cancellation rights must be clear before acceptance. Consumer cancellation rights may apply to agreements made online or away from business premises; urgent repairs and early-start requests need particular care. Nothing here removes those rights.

Before live fees are enabled

Tax treatment, the final customer total, any processing charges, the paid introduction’s delivery point, review criteria, refund times and complaint arrangements must be finalised. No blanket no-refund rule or automatic right to a refund solely because a genuine lead does not become a job is promised.

Contact: info@homesmartfix.co.uk